The notifications a user receives depends on their role and how the notification is received.
Occupants
Occupants receive email notifications when
- they submit a ticket or a ticket is created on their behalf
- they are added as a watcher to a ticket
- there is a comment added to their ticket
- their ticket is closed
Occupants receive SMS notifications* when
- a comment is added to their ticket
Technicians
Technicians receive email notifications when
- a ticket is created on their behalf
- they are added as a watcher to a ticket
- they are assigned a ticket
- there is a comment added to a ticket with which they are associated
- someone else closes a ticket they created or are watching
Technicians receive SMS notifications* when
- they are assigned a ticket
- there is a comment added to a ticket with which they are associated
Managers and (Co)-Owners
Managers and (Co)-Owners receive email notifications when
- a ticket is created on their behalf
- they are added as a watcher to a ticket
- they are assigned a ticket
- there is a comment added to a ticket with which they are associated
- someone else closes a ticket they created or are watching
Managers and (Co)-Owners receive SMS notifications* when
- they are assigned a ticket
- there is a comment added to a ticket with which they are associated
- there is a new urgent ticket**
- a ticket priority is changed to urgent**
- there is a comment on an urgent ticket**
*SMS notifications must be enabled by the user in My Details or their contact record
**Managers must be a contact in the building
