Customer Case Studies

JerramFalkus Case Study

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The Problem Martin Hickey joined Jerram Falkus as Project Leader in 2014, with fifty years experience in construction, working on and managing residential and commercial new build and refurbishments across all sectors of the market. Over the years, Martin has seen the industry develop, moving away from the reliance on manual labour, to the mechanisation of many aspects of construction to help boost productivity. When he joined Jerram Falkus, he identified a number of challenges impacting the business, and ultimately their profitability. Martin observed that many projects in Jerram Falkus were delayed due to production issues on site. The company's existing system meant that teams were not always getting the right information in their hands at the right point in time, resulting in costly delays and errors, and increasing the potential for rebuilds. Drawings were received by email or via an online storage application and uploaded to a shared server. From this stage, it could take up to a week to make their way into the hands of site management and subcontractors. This process was further complicated when changes were requested mid-project and the teams needed to share new drawings. There was not an efficient process to communicate markups or to record changes made on site into the drawings. As a result, it was often difficult to keep track of the different versions, and in fast- track programmes it could lead to teams working off out of date information – often a costly mistake. Furthermore, this impacted the ability to collate accurate as-built records as required on all projects. The company employed some technology to share drawings, but contracts and specifications were all shared in written form. The only way to ensure teams were complying with requirements on a project was for the project manager to haul all the relevant paperwork on site – a cumbersome and inefficient approach. A manual system also made it difficult to record snags and defects on projects which could be shared with the relevant parties for resolution. It required time spent in the site office interpreting and transcribing handwritten notes from the jobsite and searching through digital site photos to provide relevant evidence to resolve issues. Despite these challenges, the company had come a long way since it was founded in 1884, and management had successfully embraced the many changes in the sector over the decades. Martin was confident they would consider his proposal to invest in a cost-effective solution which would bring all their building project activity together into one application and could be run on a tablet from site by the production staff. "We make our profits by doing the job right, doing it right the first time around, building it on time and building it in accordance with the contract documents." -Martin Hickey Project Leader, Jerram Falkus

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